FAQs
Welcome to the Slykuj Help Center
We’ve gathered answers to some of the most common questions our customers ask — so you can shop with confidence and get your furry friend snoozing in comfort even sooner.
🐶 Product Questions
Q: What makes Slykuj bolster beds different?
A: Every Slykuj bed is designed with comfort, durability, and everyday use in mind. Our bolster beds feature supportive raised edges that help pets feel secure while providing orthopedic-style comfort for joints and muscles. We use soft, pet-safe materials that are built to last and easy to maintain.
Q: Are your beds washable?
A: Yes! Most of our beds include removable, machine-washable covers. Simply unzip, wash on a gentle cycle with mild detergent, and air dry for best results.
Q: How do I choose the right size bed for my pet?
A: Measure your pet from nose to tail while they’re lying down and add a few extra inches for comfort. Each product page includes a size guide to help you choose the best fit.
Q: Do you offer replacement covers or inserts?
A: Replacement covers and inserts are coming soon. Subscribe to our newsletter to be the first to know when they’re available.
🚚 Shipping & Delivery
Q: How much is shipping?
A: Shipping is free on all orders within the continental United States. No minimums, no hidden fees.
Q: When will my order arrive?
A: Orders are processed within 1–2 business days (Monday–Friday).
Once shipped, delivery typically takes 6–12 business days.
Total estimated delivery time is 7-15 business days from the time you place your order.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: When is my card charged?
A: Your payment is processed immediately once your order is placed and confirmed.
Q: Is checkout secure?
A: Absolutely. Our website uses SSL encryption and PCI-compliant payment processors to keep your information safe and secure.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns of unused and unwashed items in their original packaging within 30 days of delivery. Once inspected, a refund will be issued to your original payment method.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective or we made an error with your order.
Q: How do I start a return?
A: Email us with your order number and reason for return. Our support team will respond within one business day with next steps.
❤️ General Questions
Q: Do you offer discounts or promotions?
A: Yes — from time to time. Subscribe to our email list to receive updates on sales, new product launches, and exclusive offers.
Q: Do you ship outside the U.S.?
A: Currently, we ship only within the continental United States. International shipping options are something we’re actively exploring.
Q: How can I share feedback or photos of my pet using Slykuj products?
A: We’d love to see them! Tag us on social media or email your photos — your pet might be featured on our website or social channels.
🐕 Our Promise
At Slykuj, your trust means everything to us.
Every product we ship is backed by our commitment to quality, transparency, and care — because every pet deserves comfort they can rely on, and every customer deserves honest, dependable service.
🐾 Customer Support
Q: How can I contact you?
A: You can reach us by:
- Business name: Slykuj
- Email: hello@slykuj.com
- Phone: +1 (347) 790-7768
- Support Hours: 9.00 AM – 5.00 PM (Monday to Friday)
- Office Address: 71 Central Ave, Brooklyn New York 11206, United States
Q: Do you have a physical store?
A: Not at this time. We operate online only to keep prices fair and shipping fast.